Contact us

Welcome

Welcome to Ravens' Refuge! We are a family business centered on Dan's art.

We strive to create pieces that the owner will treasure, and we welcome custom orders.

If you are considering ordering wedding bands from us, please order early!!! We have ONE GUY -- Dan, a perfectionist -- doing everything from alloying the gold to rolling it out to forging and finishing the rings. Our queue is getting longer and longer...

PLEASE NOTE: Our queue is based on the order in which deposits / payments are made. We do not start production until at least a deposit has been made.

Our ability to accommodate rush orders is dependent on whether we happen to have stock on hand that already is rolled out in the requested dimensions. This isn't a frequent occurrence, as we roll out our stock to order.

If we don't have stock on hand, our ability to accommodate rush orders will depend on whether Dan is able to work longer hours at the studio so that orders in our day-to-day queue will not be delayed. In these circumstances, we charge a rush fee.

At this time, we accept credit cards via Paypal and money orders. If you choose to pay with a money order, please make payment to "Dan Palmer." Please note that you DO NOT need a Paypal account in order to pay by credit card through Paypal. Just click on the Paypal link and follow the directions -- it's safe and easy!

Please pay within 3 days of purchase.

For special orders, we typically require a 50% deposit up front, with the balance due upon completion (prior to shipping).

If you would like to change your order after Dan has started working on it (or after you've received it), there will be a labor charge dependent on time spent.

If you would like to pay with a personal check, please contact us prior to purchasing. In the event that we agree to payment with a personal check, the check will be held for two weeks prior to shipment of the item.

We apologize for the inconvenience, but we are no longer working with our customers' materials.

Shipping details

Listed items that are not made to order will ship within 1 to 2 business days after receipt of payment. Custom bands/wedding bands generally will ship within three to six weeks. More complicated custom order items will take between four and eight weeks for production. If we cannot complete your item within the guidelines above, we will do our best to let you know at the time of purchase.

All domestic orders will ship via Priority or Express US Mail unless you would prefer another method, in which case please let us know and we will create a separate invoice for you. Shipping costs vary from $5 to $30 for domestic shipping, depending on price of the item purchased. This includes shipping, insurance and tracking.

International orders will ship for between $10 and $120, depending on cost of the item purchased. If you prefer a different method of delivery, please let us know and we will create a separate invoice for you.

**International customers, please note that it is not permissible to mail jewelry via US mail to all countries. For some countries, we may need to resort to a FedEx or UPS shipping service & these services generally cost between $75 & $130. Insurance and tracking is included.

**International customers, please remember that you will be responsible for customs charges!

Items will be gift-boxed and sent in a priority box or padded mailer.

Refunds, returns & exchanges

We want you to be happy with your jewelry and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation.

For listed items, exchanges or full refunds may be made if the item is returned in original, unworn condition within 7 days of delivery. Special orders may be returned within 7 days of delivery for store credit only. (Basic bands may be returned for a full refund, even if dimensions have been customized outside of our listed items.) A labor charge for the special ordered ring will be deducted from the store credit.

Rush orders that we are able to accommodate will be returnable for store credit only. A labor charge for the rush ordered ring will be deducted from the store credit.

If we consider the sale to be final, we will notify you prior to setting up your deposit listing. Shipping costs will not be refunded.

If two rings are ordered with the clear intent of returning one and keeping the other, there will be a labor fee of $100 for the ring returned. Our return policy is meant to alleviate the concerns that arise when ordering jewelry sight unseen over the Internet. (Dan makes all of our rings specifically for the person ordering. We lose labor time when rings are ordered, for example, simply for the purpose of trying on with engagement rings.)

All jewelry must be paid for within one year of the initial deposit. In the event that an item is ordered and payment is completed six months or later from the time of the initial deposit, any requested refund will incur either a 10% restocking fee for items over $1000 in price or a $100 restocking fee for items less than $1000 in price. Shipping costs will not be refunded.

QUALITY OF WORKMANSHIP IS GUARANTEED. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we certainly will repair it free of charge. In the event that your piece requires repair due to normal wear, we will repair it at minimal cost in addition to shipping costs.

Any and all warranties related to workmanship and resizing will be void if another jeweler has worked on our jewelry.

Additional information

Rings or bands will be resized free of charge for three months post-purchase -- however, shipping costs/insurance will be the customer's responsibility. We will be happy to help with any subsequent resizings for a small fee.

We purchase our metals from a local refinery that deals entirely in recycled metals. We purchase our gems only from suppliers who pledge to sell conflict-free stones. We alloy all of our metal in our shop and we hand-mill all of our own stock.

Dan uses only precious metals in his work. Due to fluctuations in the metal markets, our prices are subject to change without notice.

Please visit www.ravensrefuge.com to find more information and a photo compilation of our hammering styles, as well as to view a gallery of Dan's past work.

Thank you for visiting our shop!

hand forged wedding bands & artisan engagement rings

All of our jewelry is hand crafted by Dan, a master goldsmith and gem setter, from recycled metals and conflict-free stones. We specialize in handmade wedding rings of platinum, palladium, 14k, 18k, 21k and 22k yellow gold, white gold and rose gold. Thank you for visiting Ravens' Refuge!